Help
Support
Something not working, or a question about the app? Reach out directly — this is a small operation and the fastest path to help is email.
Common questions
Where does my data live?
Your journal entries, predictions, bias history, and progress all live on your device. Nothing in those surfaces is sent to Lensward servers. The only server-side data is your account email (if you signed up) and your subscription status. See the privacy policy for full details.
How does BYOK (Bring Your Own Key) AI work?
The AI Intake feature — which reads articles, URLs, and YouTube videos — requires an API key from an AI provider (such as OpenAI). You enter your key in Settings, and it's stored in iOS Keychain on your device. When you use Intake, your text goes directly from your device to your AI provider. Lensward never sees or stores what you analyze.
How do I delete my account?
You can delete your account from Settings inside the app. This removes your account email from our auth provider. Local device data is removed when you delete the app from your phone.
To confirm deletion or request removal of any server-side data, email mitchgrutter@gmail.com.
I lost my progress after reinstalling the app.
Lensward is offline-first, so your progress is stored locally. If you deleted the app without enabling sync, that local data is gone and can't be recovered — this is the trade-off of privacy-first local storage.
To protect against this in the future, enable iCloud or account sync in Settings before uninstalling.
How does the progression system work?
Lensward has a seven-tier progression spanning 140 levels: Noticer → Questioner → Pattern-Seer → Reframer → Synthesizer → Steward → Architect. You progress by completing Scanner sessions, journaling decisions, resolving predictions, and engaging with the Vault. Streaks are opt-in — the system is designed so you make progress at your pace without anxiety.
What are philosophical lenses?
Lensward frames cognitive biases through six philosophical traditions: Stoicism, Rationalism, Existentialism, Pragmatism, Ancient Cynicism, and Buddhism. Each lens shifts how a bias is explained and what the debiasing question looks like. Stoicism is the default. You can change your active lens in Settings at any time.
What is the Brier score in Progress?
The Brier score is a measure of forecasting accuracy. When you make a prediction in the Ledger and assign it a probability (e.g. "70% likely"), the Brier score tracks how well your stated confidence matches your actual accuracy over time. A lower Brier score means better calibration. The calibration curve becomes available after you have resolved at least 10 predictions.
Something is broken or crashing. What should I include in my report?
Email mitchgrutter@gmail.com with:
1. What you were doing when it happened
2. Your iOS version and iPhone model
3. Whether it happens consistently or intermittently
4. A screenshot if relevant
You don't need to attach crash logs — Sentry captures these automatically on the rare occasion the app crashes.